Anthill Support Portal

Support is provided in English from M-F 9AM-5PM CET except for Danish Holidays.

  1. Anthill Support Portal
  2. Arcane

Report a bug

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A concise title or subject line that summarizes the Bug you're experiencing

Please insert the URL where you are observing an issue.

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Please upload a screenshot or a screen recording (max 50MB) from the observed bug

Describe how you expect Arcane to behave under normal circumstances and what is currently happening that you believe is incorrect or problematic

Please provide step-by-step details on how to reproduce the problem.

Specify which devices (e.g., desktop/browser, smartphone, tablet) and their version (if applicable), where you're experiencing the issue

Minor

Blocker = Critical production outage or data integrity affecting all users; Critical = Major functionality or performance degradation affecting many users; Major = System performance issue or bug affecting some but not all users; Minor = System performance issue or bug affecting a limited set of users; Trivial = Inquiry regarding a routine technical issue or question.

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